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Privacy policy

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Privacy Policy for BentoLao

Last Updated: March 23, 2026

At BentoLao, we value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and services.

1. Information We Collect

We collect information to provide a better experience for all our users.

  • Account Information: Name, phone number, email address, and delivery address.

  • Transaction Information: Details of orders placed (food, groceries, or parcels) and payment history.

  • Location Data: We collect precise or approximate location data from your mobile device to track deliveries and provide accurate estimated times of arrival (ETA).

  • Device Information: IP address, device type, operating system, and app usage data.

  • Communication Data: Records of chats or calls between Users and Drivers or our Support Team via the app.

2. How We Use Your Information

We use the collected data for the following purposes:

  • Service Delivery: To process orders, facilitate payments, and enable Drivers to find your delivery location.

  • Safety and Security: To verify identities and prevent fraudulent activities.

  • Customer Support: To investigate and resolve any issues or complaints you may have.

  • Personalization: To recommend restaurants or grocery items based on your previous orders.

  • Communication: To send you updates, receipts, and promotional offers (which you can opt-out of at any time).

3. Sharing of Information

We do not sell your personal data. However, we share information with:

  • Drivers and Merchants: Only the necessary details (Name, Phone Number, and Delivery Address) required to complete your order.

  • Service Providers: Third-party payment processors and map/navigation providers (e.g., Google Maps).

  • Legal Authorities: If required by the laws of Lao PDR or to protect the safety and rights of BentoLao and its users.

4. Data Retention and Security

  • We retain your information as long as your account is active or as needed to provide services.

  • We implement industry-standard security measures (encryption and firewalls) to protect your data. However, no method of transmission over the internet is 100% secure.

5. Your Rights

You have the right to:

  • Access and Update: View and edit your personal information within the app settings.

  • Delete Account: Request the deletion of your account and associated data.

  • Location Permissions: Turn off location tracking in your device settings (Note: This may limit the app's core functionality).

6. Children’s Privacy

BentoLao does not knowingly collect personal information from children under the age of 18. If we discover such data has been collected, we will delete it immediately.

7. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes via the app or email.

8. Contact Us

If you have any questions or concerns regarding this Privacy Policy, please contact us at:

  • Phone: 020 5588 3334

  • Email: support@bentolao.com

  • Address: Vientiane, Lao PDR